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Privacy policy

PRIVACY POLICY

At DETOXDEN (“we/us”), we care deeply about many things — we care for people’s health, for homes, for the environment, for our staff and for our customers. 

In particular, we care for our Denmakers (“you”), our website guests. We understand that privacy is a human right and that providing personal information is a display of trust. We value your right to transparency and to control how your personal information is collected and used. That’s why DETOXDEN has posted this Privacy Policy, to show how seriously we take privacy, and to let you know what kind of information we collect and how it is handled. 

In order to use the DETOXDEN website and to provide the best experience possible, we may collect the following: 

1. COOKIES & TRACKING

Cookies are used on this website to understand how you use the site (e.g. browsing preferences, IP address, referring sites, time spent on site, products viewed) and can enable us to enhance your online experience. When you visit detoxden.com.au, servers, Google Analytics and other third party programs may track and record information that your browser sends and behaviour on this website.

However, if you don’t want to receive any cookies you may use a browser-based ad blocker or set your internet browser to refuse cookies.

2. PERSONAL INFORMATION

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collection of that information and to us using the information for that specific reason only. For example, your shipping information would be provided to Australia Post or another postal carrier for the purposes of delivering your parcel. Or for example, DETOXDEN may use Shopify apps that can help enhance your online experience, and these apps may use your personal information to operate their app, optimise their app or provide information to you. DETOXDEN does not share information with third parties for any unknown or unrelated uses.

However, we may collect data from our customers which we might use to generate statistics, reports and other data, to which we retain all intellectual property rights. You grant to us a worldwide, non-exclusive, royalty-free licence to aggregate that data with other data, including from other customers, as long as it is anonymised and you, or any relevant individual or company cannot be identified. 

Please note the section on Cookies above which details the limited circumstances in which your Personal Information may be aggregated and used in connection with your identity.

You also grant us a worldwide, perpetual, royalty-free licence to use, modify, distribute and create derivative works based on the aggregated data including all reports, statistics or analyses created or derived from it and the right to access the aggregated data to provide you with feedback concerning your use of our website, products and services. In undertaking this process we comply with, and your rights are protected by, the Privacy Act 1988 (Cth).

3. PAYMENT INFORMATION & ORDERS

When you place an order with us online and you provide information such as your contact details, delivery address and name, we use this information to process your orders and to contact you if needed.

There are a number of payment methods you can use to purchase products from our website so please note that where you are directed to a third party website, their privacy policy will govern the use of your data. Also, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. We advise you to read their privacy policies so you know how your personal information will be handled by these providers. 

4. SHOPIFY

Our website/online store is hosted on Shopify Inc. They provide us with the e-commerce platform that enables us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Note that if you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data, and it is encrypted though the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS. 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

5. LINKS

Our website may provide links to external websites that direct you away from our website. These linked sites are not under our control, and we are not responsible for the conduct of those companies linked to our website or for their privacy practices. Before disclosing any personal information, we advise that you read the Privacy Policy and Terms and Conditions of the websites. 

6. NEWSLETTERS/EMAILS

If you create an account with us or have provided account information, we may store data such as your name, phone number and email address. As a result, we may contact you at the email, address or phone numbers you provide to us in order to update you with information regarding our website, or information about our products which you may enjoy. 

However, if you are receiving information that is promotional in nature and you do not want to receive this information any more, you may click the unsubscribe button at the bottom of an email or email us at hello@detoxden.com.au to ask to be removed from our mailing list.

7. DISCLOSING INFORMATION & LEGAL

We do not disclose personal information about you to advertisers, but instead, we display advertisements to users who are more likely to have an interest in the product. 

Please note that we may disclose your personal information if we are required by law to do so or if you violate our terms and conditions. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. 

8. AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

9. CHANGES TO PRIVACY POLICY

Note that this Privacy Policy may change as we continue develop our website and we reserve the right to modify this privacy statement at any time, so we encourage you to refer to this Policy on an ongoing basis, so you understand our current Policy.

If you have any questions or concerns, please don’t hesitate to contact us at hello@detoxden.com.au